Twivo, one of my projects was hosted on a Media Temple Grid-Service site, It was going well until today when I logged into the Account Center and clicked on the “Admin” link for the MySQL database Twivo used and this is where it gets bad.

The page refreshed, there was no phpMyAdmin page just the Database list page with no Twivo database, I started to panic and put in a request to Media Temple to see if they could restore it.

After about 5-10 minutes I had an email in my inbox from Media Temple, it was a reply to my support request to have the DB restored, but it wasn’t what I expected.

The email said it would cost over $125 PER HOUR to restore the DB and that they may not be able to do it, so I talked with the other admin of Twivo and we decided to tell Media Temple to not bother and that we would rather start from nothing than pay so much for something that might not even be possible.

I immediately started moving all files to my Liquid Web server and setup a new database from scratch. There are few good things that will come of this, but nothing that can help with the loss of data.

Now that we’re on the Liquid Web server we can setup more automated processes, get full access to the server files, and do just about anything we want.

Because we’ve had to start from nothing, we will be opening user registrations for a week, so anyone interested in Twivo should sign up as soon as possible before the open registrations are closed.

From the experience I’ve had with Media Temple I doubt I will ever use them again, Liquid Web’s support is faster and so much more helpful than Media Temple.